Z/Yen believes strongly in the ability of training, coaching and skills development to improve business performance. We believe that training is an investment in the future in order to reduce risk, enhance performance or reduce variability. Training is learning, and thus one of the most complex interactions among our clients, their staff, their customers, their suppliers, their stakeholders and us.
Z/Yen delivers intensive public courses on topics of particular interest, and importance to our clients and ourselves. Some of our most popular events are about:
Our client programmes tend to be an intense experience designed to equip people with the skills required of them, but making those skills fit our clients' cultures and core values. We follow a six stage process to provide a service customised to each client's requirements:
We frequently manage projects or programmes using off-the-shelf training packages which can provide satisfactory results. However, we believe that in order to deliver step-change improvements, "culture" has to change. Customised design is, therefore, crucial. We expect a design phase to include wide-ranging discussion on "swinging" elements which greatly affect quality, cost and timescales - such as the feasibility of single-session or multi-session training, use of automated training tools, integration with ongoing skills assessment and professional development, documentation/scripting, ratios of trainers/attendees, cascade training/train-the-trainer, ongoing training, skills metrics, random skills assessment/follow-up, use of games, accreditation/certification, supporting literature and academic structures, etc. Experience shows that confidence will increase only when people feel a very real sense of achievement; that they can apply what they have learned not just in the classroom but in the world where they work. Our varied training programmes include some interesting and novel assignments such as team-building on classic boats, but also: