In this chapter we shall:
An intranet is basically an in-house web site: you utilise the same software and technology that you might be using for your World Wide Web presence to build an “Organisation Wide Web” for internal purposes. The result should be easy to use, relatively inexpensive and should help you to keep your web site up to date. In the 1999 survey “Information and Communication Technologies: Reshaping the Voluntary Sector”, (Burt and Taylor, 1999) about 25% of not-for-profit organisations claimed to be using intranet technologies and a further 21% expected to be doing so within a few years. Adoption of intranets does not seem to depend on size; large and small not-for-profit organisations seem to be taking it up. This is probably because the need for additional technology is negligible if you already have the capability for web presence and use.
The figure 22.1 illustrates what intranets are, also illustrating where they fit in to your organisational networks and the world wide web.
The table below sets out a (far from exhaustive) list of examples showing possible intranet uses for not-for-profit organisations.
|Internal Communications||Discussion groups, group calendar, document management, news|
|Human Resources||Staff handbook, directory & surveys, internal recruitment|
|Fundraising||Scripts and training, forecasts and reports, lead management|
|IT||User documentation, software circulation, IT training|
|Finance||Report circulation, budgeting, expense claims, requisitioning, time sheets|
The following is a list of potential rewards and benefits from the use of intranets in not-for-profit organisations:
The following is a list of potential risks or pitfalls from the use of intranets in not-for-profit organisations:
Figure 22.1 above illustrates what extranets are, also illustrating where they fit in to your organisational networks and the world wide web.
An extranet is basically a club of organisations which privately connect, probably using the Internet as the networking medium. As with intranets, you mainly utilise the same software and technology that you might be using for your World Wide Web presence to share information and/or operations with others, e.g. suppliers, donors, members, volunteers, other not-for-profit organisations etc. In Information and Communication Technologies@ Reshaping the Voluntary Sector (op. cit.), about 2% of not-for-profit organisations claimed to be using extranet technologies. Whereas intranets would often benefit from, but do not require additional use of technology, extranets often require additional use of technologies such as:
The table below sets out a (far from exhaustive) list of examples showing possible extranet uses for not-for-profit organisations.
|"Club" communications||Discussion groups, document exchange, news, "club" diary|
|Members & Volunteers||training and support, group information exchange, "clubs within clubs"|
|e-commerce||consortium procurement, club trading, e-banking, awards management|
|Campaigning & Advocacy||liaising with intermediaries, interface with influencers and peers|
|Grant making||applications management, refereeing, peer review and consultation|
The potential rewards and benefits from the use of extranets in not-for-profit organisations are similar to those arising from those listed above for intranets, and also:
The following is a list of potential risks or pitfalls from the use of extranets in not-for-profit organisations: