Appendix B: Directory

Further reading

The following is a small sample of charity specific texts and one or two good general primers.  Readers who are keen to pursue detailed further reading on any of the topics covered in this chapter are welcome to contact the authors for further sources.

  • Gay Lumsden and Donal Lumsden, “Problem Solving with Information and Analysis”, The Non Profit Management Handbook, John Wiley and Sons, 1993 (methodology for making decisions in not-for-profits).
  • Various Authors, [Toolkit software package e.g., Word, Excel, Access Lotus 123, etc] for  Dummies, IDG Books 1999 (Entertaining and jargon free series of books which should explain any office system and provide useful tips and techniques for working more effectively with it.  They cover a vast array of subjects, including most major office tool kits and operating systems).
  • Tom Froehlich “Fundraising Software 101” located at: (website with overview of available fundraising software explaining how to evaluate and select the right system for your charity).
  • Business Accounting Systems Year Book 2001, ICAEW Faculty of Information Technology, November 1999 (information resource for software in various sector categories).
  • Alan Lawrie, The Complete Guide to Creating and Managing New Projects : for Charities, Directory of Social Change, 1996 (guidance on general project management for not-for-profit sector organisations)
  • Sandy Berger, “How to have a Meaningful Relationship with your Computer”, Sunstar Publishing, 1997 (light but usueful read on coming to terms with your computer).
  • Nigel Gann, Managing Change in Voluntary Organisations, Open University Press, 1996 (covers not-for-profit sector change management generally, contains IT related examples).
  • Ian Harris & Michael Mainelli, "Zitt", Z/Yen Limited, 1991 (informative IT Trivia game).
  • The Institute of Chartered Accountants of Scotland, "Controlling Computers in Business - Volumes 1 to 6, The Institute of Chartered Accountants of Scotland, 1999 (useful texts on issues such as security, data protection, disaster recovery etc.).
  • Barbara Kibbe, Fred Setterberg, "Succeeding with Consultants: Self Assessment for the Changing Nonprofit", The David and Lucille Packard Foundation, 1992 (very US style but contains useful tips on using consultants).
  • John Callaghan, Costing for Contracts, Directory of Social Change, 1992 (practical guidelines for charities negotiating contracts with outside suppliers).
  • Dan Gookin, "PCs for Dummies", IDG Books, regularly updated (useful "how to" guidebooks and not really for dummies).
  • (a 1998 study of the development of the Internet within the voluntary sector).
  • Ian Harris, Michael Mainelli and Mike Smith, "Charities and the Internet", Z/Yen Limited, 1996 (demystifies the basics of the Internet).
  • Howard Lake, Direct Connections Guide to Fundraising on the Internet, Aurelian Information Ltd 1996 (resource guide on fundraising using the Internet).
  • Adrian Lanning, Managing NonProfits on the Internet, Aurelian Information Ltd, 1997 (useful book with further ideas for Internet-based work).
  • Jacqueline Chapman, Helpdesk Management, 2000, Hodder & Stoughton (chapter and verse on managing an IT helpdesk).
  • Sandra Vogel, First Steps on the Internet for Business & the Voluntary Sector, Aurelian Information Ltd, 1997 (good starter book and suitable for smaller organisations who want to get started on the Internet)
  • S Hambridge, Netiquette Guidelines, Responsible Use of the Network Working Group, and many many other web sites, 1995 (good practice guidance on using shared systems).
  • Arlene H Rinaldi, "The Net: User Guidelines and Netiquette",, 1998 (more good practice on sharing systems).
  • The Hutchinson Dictionary of Computing, Multi Media and The Internet Second Edition, Helicon Publishing Limited, regularly updated (useful handbook of terms and concepts)
  • Bryan Pfaffenberger, "Computer User's Dictionary", Que, regularly updated (another useful handbook of terms and concepts)
  • Carl Shapiro and Hal R Varian, "Information Rules", Harvard Business School Press, 2000 (excellent text on the principles of the information economy).
  • Paul Taffinder, "Big Change", John Wiley & Sons, 1998 (sound text on change management, rated "4.5 on the FDA Scale" by Ian Harris in Strategy Magazine September 1999)
  • Joel Shurkin, "Engines of the Mind", Norton, 1996 (interesting book on the evolution of  technology).
  • Max Bazerman, "Judgement in Managerial Decision Making", John Wiley & Sons, 1998 (excellent treatise on decision making).
  • Andrew L Shapiro, "The Control Revolution", Century Foundaton, 1999 (high grade self confessed cyber punditry)
  • Stan Davis and Christopher Meyer, "Blur", Addison Wesley, 1998 (more scare than flair, but worth a read if you like tracking trends).
  • Lawrence Lessig, Code and Other Laws of Cyberspace, Basic Books, 1999 (menacing text on the ethical issues raised by the Internet)
  • Michael Mainelli and Ian Harris, "Clean Business Cuisine", Milet, 2000 (only somewhat relevant - Gizmo's Big Adventure for example- but a thumping good read, a Sunday Times Book of the Week and, dash it, bonded authors should at least be able to plug their other books)

Useful Addresses and Sources of Further Information

Section / Organisation Other sources of information
Ask Jeeves Search Engine (useful search engine which responds to plain English queries and searches all the major search engines (Excite, Alta Vista, Yahoo etc) for you)
Association of Charitable Foundations (website with good list of publications and links to member organisations)
British Standards Institution (BSI) 389 Chiswick High Road, London W4 4AL Tel: 0181-996-7000 or Fax 0181-996-7001 or
Caritas Data (an information service for all those involved in the voluntary sector, with full financial information on the top 500 charities, articles and other links)
Charity Commissioners of England and Wales (including links and full list of publications)
Charity Net (portal site for charities with links, discussion area etc)
Chartech see Institute of Chartered Accountants in England and Wales - IT Faculty
Claris (Home page for the Claris range of software)
Foundation Center (US site with long list of publications and guides to managing your charity)
Fundraising UK (one of the first on-line information services for fundraisers with news, archives going back to 1995 and a large bookshop)
Health and Safety Executive HSE Infoline Tel. 0541 545500, open 8.30am to 5.0pm Monday to Friday Email:
The HSE also has offices in Sheffield, London and Bootle for personal callers. Please call the Infoline for details.
HTML Tutorial (a friendly series of tutorials in the basics of HTML programming, allowing you to create your own web pages)
Institute of Charity Fundraising Managers 208 Market Towers, Nine Elms Lane, London SW8 5NQ, Tel: 020 7627-3436
Institute of Chartered Accountants in England and Wales - IT Faculty PO Box 433, Chartered Accountants Hall, Moorgate Place, London EC2P 2BJ, Tel: 020 7920-8481, Fax: 020 7628-1791, e-mail:
Institute of Chartered Accountants of Scotland 27 Queen Street, Edinburgh, EH2, 1LA, Tel: 0131-247-4817, Fax: 0131-247-4828
Institute of Management Consultants (website of the Institute of Management Consultants)
5th Floor, 32-33 Hatton Garden, London, EC1N 8DL.
Tel: 020 7242-2140, Fax: 020 7831-4597 E-mail:
The IT Resource Guide for UK Charities and Non-Profit Organisations
Joseph Rowntree Foundation (including reports and useful links)
Linux (contains more information on the Linux operating system
Lotus (Home page for all Lotus products)
Microsoft (Home page for all Microsoft products)
Partnerships Online (guide to setting up virtual partnerships and communities)
PRINCE 2 (Guide to PRINCE 2 project management methodology, including introduction, bibliography and sample product outlines)
Star Office (Home page of Star Office. Site to find out more about Star Office and download the software)
Technical Encyclopedia (easy to use encyclopedia of technical and computing terms)
The National Council of Voluntary Organisations (includes a useful series of links to voluntary sector resources on line)
University of Wales, Lampeter, Links to the voluntary sector (useful listing of charity and voluntary sector links in the UK and Europe)
Voluntary Organisations Internet Server (VOIS hosts the web pages of many charities as well as providing a bulletin board service for volunteers)
Z/Yen Limited 5-7 St Helen's Place, London EC3A 6AU, Tel: 020 7562-9562, Fax: 020 7628-5751, e-mail:,
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