Can You Really Measure Corporate Culture? A Look At The Financial Services Culture Board

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At the Financial Services Culture Board (FSCB) we provide support and challenge to our member firms from across financial services in managing their organisational cultures, and work with firms outside of financial services that join as Associates. We use a variety of direct and indirect information-gathering approaches in our work, including surveys, interviews, questions to boards, focus groups, roundtables, ethnographic techniques, behavioural trials and natural language processing. Our annual Culture Survey, now in its seventh year, provides both intra- and inter-firm comparisons over time and has enabled us to develop a database on organisational culture unparalleled globally.

This session will look at the FSCB's seventh annual set of results, its emergent themes and discuss methodological approaches to measuring culture.


Alison Cottrell is CEO of the Financial Services Culture Board (FSCB) and took up her role in April 2015 when the organisation was launched. Alison began her career in the City of London as an economist covering international fixed income and currency markets. She joined HM Treasury in 2001, becoming Director of Financial Services in 2009 with responsibility for a wide range of policy areas including bank lending, payments, competition and pensions guidance. She combined this role for the three years to 2014 with that of Director of Corporate Services, focusing in particular on staff development, engagement and culture.

Nick Wainwright is the Head of Data Science at the FSCB, overseeing the team’s work of analysing data from its annual assessment of culture as well as external data sources to draw insights that help firms across the sector understand and improve standards of behaviour and competence.

Prior to working at the FSCB, Nick worked as a Senior Operational Researcher at Acas (Advisory, Conciliation and Arbitration Service), carrying out quantitative and qualitative research to evaluate the impact of its work, and carrying out data modelling to help improve the way services were delivered. He holds a Masters degree in Mathematical Trading and Finance from Bayes Business School and a Bachelors degree in International Finance and Capital Markets Studies.

Monday, 19 December 2022

11:00 - 11:45 GMT



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  • Alison Cettrell
    Alison Cottrell
    Financial Services Culture Board
  • Nick Wainwright
    Nick Wainwright
    Head of Data Science
    Financial Services Culture Board
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    Robert Pay
    Business Adviser
    Z/Yen Group