George Ravich, Chris Skinner
FS Club (August 2020), 12 pages.
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A financial services industry survey conducted jointly by FS Club and US-based Ravco Marketing in the summer of 2020, sponsored by Salesforce, found that the industry sees a silver lining resulting from the covid-19 crisis. The survey drew upon 130 global executives in banking, fintech, and consulting, and covered six areas: crisis management preparedness, effects on current operations, working from home, relationships with key constituencies, the future effects, and their current state-of-mind. Most thought that the crisis had a positive effect on their customer and employee relationships, on the market fit for their current products, and the productivity levels of work from home employees. Not all was positive, with the majority saying that their ability to reach the year’s business goals was negatively affected. Among the findings: