Our client, a major High Street retail group, provides banking and accounting services to various entities within the organisation. We were commissioned to help the client develop a requirements specification for the banking and accounting systems, which would reduce manual work and increase the efficiency of the services. We looked at the functions and procedures of the banking and accounting departments in detail. Working closely with staff, we produced a document which could be used as the basis of an Invitation to Tender (ITT). We also identified potential suppliers that could be invited to respond to the ITT. Our independent and objective involvement ensured that a consensus was achieved on the set of requirements among the various departments. It also enabled a clear and comprehensive systems specification to be developed, which provided sound basis for systems selection. The client commissioned us to continue working with the staff to help them through the systems selection process.