“Everybody says that all the events during the Lord Mayor’s visit to Busan in July were very impressive and successful. However, I feel all the success was attributed to your help and I would like to express my warm hearted gratitude for your contribution. You helped by advising me to contact the Ambassador in Seoul to invite the Lord Mayor to Busan, and then you persuaded the relevant people in London to include Busan on the itinerary for the Lord Mayor's overseas visit in 2016. You also advised me of the Mansion House Scholarship Programme. More I cannot mention - I really thank you for your help.”
"It was a pleasure to work with Z/Yen on a project examining potential applications of distributed ledger technology. Throughout the process there was exceptional clarity of thought and clear presentation of the project goals and deliverables. The work was collaborative and engaging and we managed to address many important questions as a result of the discussions that took place."
"We worked with Z/Yen on a report to consider insurance for a catastrophe in cyber security, the market is for cyber insurance and re-insurance products. Z/Yen reached a wide range of knowledgeable contributors, delivering the report on time to an appropriate and engaged launch event. Subsequent discussions, including at government level, proved the timeliness and value such an opportunity can provide. We have benefited from our relationship with Z/Yen in exposure to the market and in their excellent communication of new ideas supported by APMG-International."
"The IoD engaged Z/Yen to explore ways of measuring and evaluating standards of corporate governance at UK-listed companies. Throughout the project, we found Z/Yen to be highly professional and completely focused on delivering a successful outcome. On several occasions, the team went well beyond the call of duty in terms of commitment and hard work. The resulting publication was of a high standard, and helped us to gain an excellent amount of media coverage. I have no hesitation in recommending Z/Yen for complex projects which demand a high level of technical statistical expertise as well as seasoned business experience.”
“Z/Yen’s work with us on a number of publications and events has always been marked by their ability to deliver complex subjects in a business-like way. We enjoy working with them as they are one of the few research firms capable of bringing deep insights into a breadth of topics.”
“We truly appreciate Z/Yen’s ability to work creatively in partnership, with great attention to delivery and detail.”
"Z/Yen, a Think-Do-Tank."
“the finest [London Accord website] on finance we have seen anywhere."
"Your inputs and views were such a significant contribution to the overall outcome of the event."
“I don’t think there is any doubt that you leave the financial management of the organization in a much stronger state than the one that you inherited and I personally feel much more comfortable regarding the information base and the overall direction of the MSC with respect to its finances.”
“To make a real difference to my business I needed to manage changing customer attitudes. Z/Yen researched and understood complex customer behaviour and presented the results in a simple yet informative way. Z/Yen’s findings have enabled us to redefine successfully our ‘go to market’ strategy and change the way we manage our channels to market.”
“People underestimate the long-term value of the searching questions that they ask. They think the unthinkable and ask questions you never ask yourself, such as 'Why are you in this business? Who are your rivals?' It's not that we've radically changed as a result of their input, it's more that we have learnt to home in on what we're best at. The vision was ours, but they helped us to navigate and implement change.”
“Z/Yen add immense value to any management team. They have great intellectual and analytical capabilities and are not afraid to challenge established wisdom and practices. They are very hard working and extremely loyal - real team players. They are also people of great personal integrity.”
“The Z/Yen Report made riveting reading...we did a similar study 10 years ago which gave us no useful information.”
“They bring a refreshingly independent view without preconceptions, and work at the pace you want. Not cheap compared with smaller outfits, but the charity discount makes them attractive compared with larger consultancies; they offer a quote with a ceiling.”
“I've bought a lot of market research in the past, and what I get is a lot of information but no interpretation of what it means. The reason I hired Z/Yen is because I thought they would put the information into context and give me deliverables I can use in my business....and this is exactly what they have done for me.”
“Z/Yen undertook this role [strategic review of a large and complex business] with great skill and energy and the results have shaped our thinking subsequently. One consequence of this work was to identify a very profitable divestment which formed the basis of another successful business.”
“Thank you Z/Yen for saving my sanity and restoring my self-confidence. Three 'experts' failed to solve our database problem, insisting 'it must be something you are doing wrong' whilst several companies offered to sell new software. Only Z/Yen identified the fundamental flaw in our database, then helped us to design a new model. If you need sound, impartial advice, Z/Yen are second to none.”
“We felt we were working with a partner rather than a supplier and that is what we needed.”
“The work by Z/Yen has resulted in us looking at a potentially significant initiative based on a new membership club. The review by Z/Yen clarified our thoughts considerably.”
Bob Marston, Head of Commercial Services, Cancer Research UK:
“Very expensive, but very professional”
“I genuinely believe from a customer's point of view that Z/Yen meets its clients' satisfaction goals very well.”
"The Global Financial Centres Index is really good…"
“I think you do an excellent job and have contributed more than you'd believe to the rise in standards in the Operations industry.”
“Your Operational Performance Reports are very interesting. They seem to be enhancing Z/Yen’s reputation each time you do one.”
“Through the use of your survey, we managed to save more than £1 million in one market alone."
"I am so lucky that you stay with us through the choppy times because it is a real pleasure to sail with you in the smoother ones - please stay on board!
"Z/Yen's lively and energetic style constantly challenged us to find positive solutions while providing the knowledge and experience to help guide the contract management process."
"[report] provoked plenty of fundamental thinking and could lead into so many radical new directions - a tribute to the thoroughness with which you carried out the work."
"It has taken a very long time to get the investment and the traction in the market place for all sorts of reasons. I am very proud of that achievement and the journey the company has made. Yes indeed you can be sure that you started it all - some people do indeed remember."