Mike Parker, Deputy Chief Executive, Young’s Bluecrest on behalf of The Marine Stewardship Council ...

“I don’t think there is any doubt that you leave the financial management of the organization in a much stronger state than the one that you inherited and I personally feel much more comfortable regarding the information base and the overall direction of the MSC with respect to its finances.”

Mark Lewis, Head of UK & Ireland Marketing, 3Com ...

“To make a real difference to my business I needed to manage changing customer attitudes.  Z/Yen researched and understood complex customer behaviour and presented the results in a simple yet informative way.  Z/Yen’s findings have enabled us to redefine successfully our ‘go to market’ strategy and change the way we manage our channels to market.”

Brendan May, Chief Executive, Marine Stewardship Council ...

“People underestimate the long-term value of the searching questions that they ask.  They think the unthinkable and ask questions you never ask yourself, such as 'Why are you in this business? Who are your rivals?' It's not that we've radically changed as a result of their input, it's more that we have learnt to home in on what we're best at.  The vision was ours, but they helped us to navigate and implement change.”

Chief Executive, Large UK Property Company ...

“Z/Yen add immense value to any management team.  They have great intellectual and analytical capabilities and are not afraid to challenge established wisdom and practices.  They are very hard working and extremely loyal - real team players.  They are also people of great personal integrity.”

Senior Executive, Global Investment Bank ...

“The Z/Yen Report made riveting reading...we did a similar study 10 years ago which gave us no useful information.”

John Edwards, Finance Director, British Heart Foundation ...

“They bring a refreshingly independent view without preconceptions, and work at the pace you want.  Not cheap compared with smaller outfits, but the charity discount makes them attractive compared with larger consultancies; they offer a quote with a ceiling.”

Tony Jones, General Manager, Hitachi Europe Limited ...

“I've bought a lot of market research in the past, and what I get is a lot of information but no interpretation of what it means.  The reason I hired Z/Yen is because I thought they would put the information into context and give me deliverables I can use in my business....and this is exactly what they have done for me.”

Chief Executive, Major International R&D Company ...

“Z/Yen undertook this role [strategic review of a large and complex business] with great skill and energy and the results have shaped our thinking subsequently.  One consequence of this work was to identify a very profitable divestment which formed the basis of another successful business.”

IT Director, Major UK Charity ...

“Thank you Z/Yen for saving my sanity and restoring my self-confidence.  Three 'experts' failed to solve our database problem, insisting 'it must be something you are doing wrong' whilst several companies offered to sell new software.  Only Z/Yen identified the fundamental flaw in our database, then helped us to design a new model.  If you need sound, impartial advice, Z/Yen are second to none.”

Chief Executive, Ministry of Defence Agency ...

“We felt we were working with a partner rather than a supplier and that is what we needed.”

Deputy Chief Executive, Media Outsourcing Organisation ...

“The work by Z/Yen has resulted in us looking at a potentially significant initiative based on a new membership club. The review by Z/Yen clarified our thoughts considerably.”

Bob Marston, Head of Commercial Services, Cancer Research UK ...

“Very expensive, but very professional”

Keith Ellender, Business Development Director, Disposal Services Agency ...

“I genuinely believe from a customer's point of view that Z/Yen meets its clients' satisfaction goals very well.”

 

Marc Hardwick, Head of Strategy & Sectors, Think London ...

"The Global Financial Centres Index is really good…"

Executive Director - Global Investment Bank ...

“I think you do an excellent job and have contributed more than you'd believe to the rise in standards in the Operations industry.”

Head of Client Relationship Management - Global Investment Bank ...

“Your Operational Performance Reports are very interesting.  They seem to be enhancing Z/Yen’s reputation each time you do one.”

Head of Network Management - Global Investment Bank ...

“Through the use of your survey, we managed to save more than £1 million in one market alone.”

Director of PR, UK City Council ...

"I am so lucky that you stay with us through the choppy times because it is a real pleasure to sail with you in the smoother ones - please stay on board!"

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