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Technology change, an ageing population, increasing consumer-based demands,
public finance constraints, insurance constraints and loss of patient confidence
are just some of the issues facing today's health industry. Without a doubt, the
health sector is being pushed and pulled into revealing more about the effects
of its decisions in both outcomes (what have we achieved) and inputs (what
people, finance and resources have we needed). These tensions, combined with
increasing scrutiny, mean that making correct choices is more important than
ever.
Z/Yen delivers a tremendous number of special projects in the commercial and
not-for-profit health sectors. Prior to Z/Yen's establishment, several Z/Yen
people had extensive personal health sector experience, such as helping start
the UK's Clinical Negligence Scheme for Trusts, early strategic planning for
private sector health care providers, developing health informatics, procurement
investigations and recommendations, information systems planning, quite a large
project assessing preparedness for trust status around the UK and even working
on turning around London Ambulance Service's crisis in the early 1990's. Z/Yen
itself has:
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managed outsourcing programmes, in both facilities and information
technology, including the evaluation of public-private partnership for both
government and industry;
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project-managed and put into successful trials at two leading UK research
hospitals cancer detection and treatment technologies;
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conducted research into "evidence of worth" with leading care
providers, research providers and think tanks, such as "Blue Sky Cancer
Research" with the CSFI;
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helped develop the funding strategy, and find funds, for an award-winning
diabetes lifestyle management system; ¨ assessed risks and rewards of
treatments using epidemiological techniques, geographic information systems,
financial analysis and lifestyle analysis;
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worked on alternative risk transfer techniques which successfully managed
long-term environmental liabilities, e.g. incinerators;
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installed a scientific information managing system for research cases
containing grant application, awards, scientific contacts and project
management;
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specified and procured an educational online resource for health
professionals managing activities to prevent heart disease and promote
healthy lifestyles;
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developed and implemented information technology training programmes for
health professionals;
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undertaken market research on a variety of health treatments, products,
systems and services from scanning equipment to natural health care
products;
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researched the potential market created by reducing Legionella analytical
testing time;
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helped to get a major service and market research business for clinicians
underway.
Z/Yen's work ranges from strategic management issues to direct operational
assistance. We classify our projects in five categories - people,
organisational, strategy, systems and intelligence. We implement solutions
through an appropriate combination of projects, coaching and secondment (interim
management). As we tend to work on complex or special projects, much of our work
has in some way introduced new technology to the health sector or improved
financial/operational links. While we recognise that the health sector has
unique demands, we believe, and our experience supports this, that our
commercial risk/reward analysis leads to better decisions and implementation for
health sector organisations.
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