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© The Z/Yen Group of Companies 2008
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Z/Yen is a firm believer in the importance of viable, structured systems to our
organisation. Many of our people were at the forefront of the quality management
movement in the 1980's. One of our directors was the first person in the City of
London to have his operational unit accredited to ISO 9000. Z/Yen's business
management system is compliant with ISO 9000, but also incorporates Total
Quality Management principles, viable systems models and De Bono's lateral
thinking techniques.
The overall system is called Z/EST. Z/EST consists of four sub-systems,
reflecting the four key factors we need to get right - sales, assignments,
problem-solving and our support team:
- Z/EAL - People, Processes, Results and
Improvement in Sales and Marketing;
- Z/ENITH - People, Processes, Results and Improvement in Assignment
Management;
- Z/EALOUS - Z/Yen Problem Solving:
Environment, Analysis, Likelihood, Opportunity, Understanding, Summarisation;
- Z/ANY - Z/Yen Operational Procedures: Enthusiastic Support Team (Environment,
Support, Timeliness).
Each areas consists of processes which reflect six key stages in thinking and
development, culminating in a one page checklist for each stage. An overview
diagram may help:
Z/Yen people have helped over 60 clients with quality certification schemes,
including ISO9000, ISO14000, Investors in People and the European Foundation for
Quality Management. Z/Yen has also worked on standards definition, such as
working for the National Council for Voluntary Organisation in applying quality
standards in the voluntary sector.
Our internal procedures, as a small company, are not ISO 9000 accredited,
yet. We do however, conduct frequent system audits and peer reviews. |
